Product Manager - Marketing

Location: San Jose, CA(Onsite)

The Opportunity

The Product Manager role will drive the prioritization, planning, and execution of enterprise-scale technology solutions, while also supporting the day-to-day operations of the solutions. The candidate is passionate about the Marketing process, technical capabilities of Marketo to Lead systems, and the people that use them! This individual will work with internal stakeholders across Marketing and Operations to resolve day-to-day issues and prioritize critical business requirements in support of the Market to Lead technology roadmap. This person will partner with Product Managers, System Analysts, and Development teams to support and deliver technology solutions that provide exceptional user experiences.

What You'll Do

• Partner with the business to understand current and future needs to deliver high-value technical solutions by improving the user experience and day-to-day efficiency
• Communicate and align with internal partners on plans and launches
• Lead the planning and delivery of run-the-business needs
• Partner with other teams that own and manage integrated systems
• Facilitate process improvement sessions to synthesize findings and feedback into an informed experience design
• Support the day-to-day operations of multiple CRMs and resolve reported issues
• Analyze internal customer feedback, reported issues, product performance, and recommend potential solutions based on analysis

What You Need to Succeed

• 3-5 years of product management experience, and experience launching large-scale technology solutions while supporting organizational change is required
• Experience and knowledge within the Market to Lead process, Marketing Operations, and integration of Marketing enterprise systems with CRMs
• Self-starter that thrives in the face of challenges
• Proven track record to operate effectively with general mentorship on new projects
• Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership
• Experience presenting and advocating programs to internal partners and users
• Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship
• Excellent negotiation, conflict management, and resolution skills you respectfully facilitate teams to the successful mitigation of issues
• Bachelor's degree in Computer Science or related technical field, or relevant work experience; expertise in working with Marketing solutions or related function is highly desirable
• Extensive knowledge of customer master data model concepts and processes for auditing and maintaining data integrity