Technology Services Specialist

Job Summary:

• Professional with applicable knowledge and some actionable experience.
• Works effectively on and is able to actively contribute.
• Operates defined tasks and responsibilities.
• Understands technical discussions at the 'task level'.

Associate Field Technician:

• Configures, installs, monitors, and maintains IT users' desktop software and hardware; supports mobile workforce.
• Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.
• Responsible for documenting solutions to problems and developing end-user guidelines.
• May provide on-site training to users.
• Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
• Consults with and makes recommendations to IT users on selection of hardware and software products to address business requirements.
• The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation.
• Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware, and network facilities as it relates to the desktop environment.
• Desktop applications may include productivity tools, e-mail, and applications that are used by groups without programming customization.
• Evaluates and provides techniques for increasing user desktop productivity.
• Responsible for developing and implementing technical service restorations and troubleshooting procedures for identifying, testing, and diagnosing computer system and peripheral equipment faults.

Required Skills & Experience:
-Two (2) - four (4) years of experience.

Required Education:
-Bachelor's Degree.
OR
-Four (4) years of job-related work experience in lieu of Bachelor's Degree