Program Manager (AI, Automation)

Key Focus:

• Organizing programs aligned with organizational mission & goals
  
• Developing new programs to support strategic direction
  
• Creating & managing long-term goals
  
• Budget & operating plan development
  

Role Overview

• Work with the Chief Operating Officer (COO) to lead modernization efforts across Procurement and Contracting Services (PCS) and System Support Services (SSS).
  
• Drive process improvements, implement automation, and leverage AI tools.
  
• Act as a bridge between teams, ensuring collaboration, alignment, and consistent execution.
  
• Use consensus-building and “nudge” techniques to encourage adoption of new practices.
  

Key Responsibilities

• Lead Modernization Initiatives—Implement AI & automation tools to simplify workflows in PCS & SSS
  
• Drive Collaboration & Consensus – Facilitate cross-division communication and stakeholder alignment
  
• Create a Nudge Environment—Encourage adoption of new processes and continuous improvement
  
• Ensure Consistent Project Planning – Develop actionable project plans with measurable milestones
  
• Measure Success & Quality—Track KPIs, stakeholder satisfaction, cycle time reduction, and compliance
  

Critical Job Functions (COO Support)

1. Cross-Divisional Project Leadership – Lead AI & automation projects, align with strategic objectives
   
2. Standardization & Process Improvement—Promote consistent PM practices, conduct process analyses, drive efficiency & quality
   
3. Stakeholder Collaboration & Communication – Facilitate IT and operations and strategy communication, develop adoption strategies
   
4. Compliance & Governance—Ensure data governance, security, and ethical AI standards
   
5. Reporting & Accountability—Deliver progress reports to Senior Advisor & COO
   
6. Team Leadership & Mentorship – Oversee interns & early-career professionals, foster professional growth
   

Qualifications / Minimum Requirements