Overview
The Asset and CMDB Analyst will be responsible for the strategic planning, implementation, and ongoing management of our IT Service Asset and Configuration Management (ACM) processes and tools. This critical role ensures the accurate recording and ongoing maintenance of all Configuration Items (CIs) and their relationships within the Configuration Management Database (CMDB), while also overseeing the complete lifecycle of IT assets. The ideal candidate will be instrumental in optimizing our IT investments, enhancing service stability, and supporting efficient IT Service Management (ITSM) processes.
The primary functions of the Asset and CMDB Analyst include:
Strategic ACM Leadership : Defining and evolving the overall ACM strategy, policies, and procedures to align with organizational goals and ITIL best practices.
CMDB Management: Ensuring the accuracy, integrity, and operational effectiveness of the Configuration Management Database (CMDB), including CI identification, relationship mapping, and data reconciliation.
IT Asset Lifecycle Management: Overseeing the entire lifecycle of IT assets (hardware, software, licenses, contracts) from procurement and deployment to maintenance, optimization, and disposal, ensuring compliance and cost-effectiveness.
Process Optimization: Continuously improving ACM processes, integrating them with other ITSM disciplines (e.g., Incident, Problem, Change, Release Management) to enhance service delivery and operational efficiency.
Stakeholder Collaboration: Acting as a key liaison across various IT and business units to ensure ACM requirements are met and that the CMDB serves as a reliable source of truth for critical IT infrastructure information.
General Duties and Responsibilities:
Develop, implement, and maintain ACM policies, processes, and procedures in alignment with ITIL framework and organizational requirements.
Define and manage the scope, structure, and content of the CMDB, including CI types, attributes, and relationships.
Establish and enforce naming conventions, discovery rules, and data reconciliation methods for the CMDB.
Oversee automated discovery tools and processes to populate and update the CMDB; troubleshoot and resolve discovery discrepancies.
Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, refresh, and disposal.
Conduct regular CMDB audits and reconciliation activities to ensure data accuracy, completeness, and consistency.
Monitor software license compliance, identify potential risks, and optimize license utilization to reduce costs.
Track hardware warranties, maintenance agreements, and end-of-life dates.
Collaborate with Change Management to ensure all changes to CIs are accurately recorded and updated in the CMDB.
Provide training and guidance to IT teams on ACM processes and CMDB usage.
Generate comprehensive reports and dashboards on CMDB health, asset inventory, license compliance, and ACM KPIs.
Identify opportunities for process automation and efficiency improvements within ACM.
Manage ACM-related tools and technologies (e.g., ServiceNow, Flexera, Snow Software) to maximize their value.
Participate in incident, problem, and change management processes by providing critical CI data and relationship insights.
Stay current with industry trends, best practices, and emerging technologies in ITAM and CMDB management.
Knowledge and Skills:
Deep understanding of IT Asset Management (ITAM) principles and best practices.
Proven experience implementing, governing, and optimizing solutions in the IT Operations Management (ITOM) and IT Asset Management (ITAM) module in ServiceNow.
Extensive knowledge of CMDB and CSDM concepts, design, and implementation.
Strong proficiency with ITSM platforms, particularly ServiceNow (highly preferred for CMDB, Discovery, and ITAM modules).
Solid understanding of ITIL framework and ITIL v3 or ITIL 4 Foundation certification (ITIL Specialist: Service Asset and Configuration Management preferred).
Experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium).
Knowledge of software licensing models, compliance regulations, and vendor management.
Ability to define and implement ACM processes, policies, and procedures.
Excellent analytical, problem-solving, and critical thinking skills.
Strong communication (written and verbal) and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.
Proficiency in data analysis and reporting tools.
Attention to detail and a commitment to data accuracy and integrity.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
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