Job Description:
Manager Notes:
ServiceNow Architect required ASAP for a project currently in the middle of service implementation
Strong expertise as a ServiceNow Architect and Developer
Extensive hands-on experience with ServiceNow implementations
Deep knowledge of ITSM and ITOM modules
Proven experience working with Flow Designer
Implementation work completed and ongoing enhancements required
Role requires both architectural oversight and strong hands-on involvement
Solid experience with CMDB and Incident Management
ServiceNow Certified System Administrator (CSA) required
ServiceNow Certified Implementation Specialist (CIS) – ITSM Pro and ITOM required
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
• 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
• Experience with ServiceNow configuration and customization
• Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
• Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
• Experience with IT architecture and design principles
• Experience with scripting languages (JavaScript, etc.)
• Experience with data modeling and database design
Technical Expertise:
• ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
• ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
• ITSM and ITOM processes and best practices (ITIL, etc.)
• ServiceNow configuration and customization
• Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
• IT architecture and design principles
• Scripting languages (JavaScript, etc.)
• Data modeling and database design
Leadership and Collaboration:
• Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
• Collaborate with cross-functional teams to resolve technical issues and implement solutions
• Provide technical guidance and mentorship to junior architects and implementation team members
• Facilitate design and implementation of flexible, scalable, and cost-effective solutions
Credentials: Required
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
• ITIL Foundation Certificate in IT Service Management
• ITIL Intermediate Certificate in Service Design
• ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
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