Responsibilities
Execute day-to-day IT system administration tasks as directed by the hiring manager
Provide desktop and end-user support, including troubleshooting hardware/software issues
Perform Active Directory user management and access administration
Support server operations and routine maintenance activities
Assist with phone system configuration and issue resolution
Facilitate new-hire onboarding, including account setup and equipment support
Deliver on-site or remote executive support as needed
Coordinate with cross-functional IT teams to resolve issues efficiently
Maintain documentation of procedures, incidents, and configurations
Skills
Must have
High School Diploma/GED
3+ years' experience with Data Center/Raised Floor/Critical Facility space and support teams
3+ years' experience working in a data center environment or equivalent technology background
3+ years working experience with Microsoft Office Suite
Preferred Qualifications:
Bachelor's Degree in IT
Candidates must have hands-on experience supporting IT infrastructure and operational environments. This includes user and device management, troubleshooting, system configuration, and working knowledge of servers, AD, phone systems, and end-user support workflows. Ability to handle multiple tasks, communicate clearly with stakeholders, and follow established processes is essential.
Mandatory Skills list:
Troubleshooting in-depth experience
Scripting experience
Sphere experience
Infrastructure support
System Administration
Desktop Support
Active Directory
Server Support
Phone System Support
New-Hire Onboarding
Executive Support
Nice to have
Experience with PLM tools, ITIL practices, ticketing systems (e.g., ServiceNow), basic networking concepts, or prior healthcare/enterprise environment exposure is an advantage. Familiarity with automation or scripting for operational efficiency is also beneficial.
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