IT System Administrator

• This role supports daily IT operational activities across multiple technology domains.
• The resource will provide hands-on assistance with PLM systems, desktop/end-user support, Active Directory, server administration, phone system maintenance, new-hire onboarding, and executive support, ensuring stable and efficient IT operations for the business.

• Execute day-to-day IT system administration tasks as directed by the hiring manager
• Provide desktop and end-user support, including troubleshooting hardware/software issues
• Perform Active Directory user management and access administration
• Support server operations and routine maintenance activities
• Assist with phone system configuration and issue resolution
• Facilitate new-hire onboarding, including account setup and equipment support
• Deliver on-site or remote executive support as needed
• Coordinate with cross-functional IT teams to resolve issues efficiently

• Maintain documentation of procedures, incidents, and configurations

• High School Diploma/GED
• 3+ years' experience with Data Center/Raised Floor/Critical Facility space and support teams
• 3+ years' experience working in a data center environment or equivalent technology background
• 3+ years working experience with Microsoft Office Suite

Preferred Qualifications:

• Bachelor's Degree in IT
• Candidates must have hands-on experience supporting IT infrastructure and operational environments. This includes user and device management, troubleshooting, system configuration, and working knowledge of servers, AD, phone systems, and end-user support workflows. Ability to handle multiple tasks, communicate clearly with stakeholders, and follow established processes is essential.

Mandatory Skills list:

• Troubleshooting in-depth experience
• Scripting experience
• Sphere experience
• Infrastructure support
• System Administration
• Desktop Support
• Active Directory
• Server Support
• Phone System Support
• New-Hire Onboarding
• Executive Support

Nice to have:

• Experience with PLM tools, ITIL practices, ticketing systems (e.g., ServiceNow), basic networking concepts, or prior healthcare/enterprise environment exposure is an advantage. Familiarity with automation or scripting for operational efficiency is also beneficial.