CC&B Consultant

Job Responsibilities

12+

W2 / C2C

Ideation:

• Work with business organizations to guide/provide input regarding enhancement feasibility
• Using business process knowledge, proactively look for opportunities for system enhancements
• Evaluate and provide input to business needs and requirements
• Prepare estimates for customer requests
• Prepare preliminary mockups and designs

Project:

• Analyze/assemble Functional/non-Functional requirements
• Provide technical expertise and assistance in designing, testing and developing applications
• Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
• Prepare final functional requirement and functional design document
• Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
• Provide Subject Matter Expert support to developers and testers
• Work with business to document and analyze project change controls
• Support stabilization of deployed code

Maintenance:

• Troubleshoot potential system issues to determine if there is a defect
• Analyze production defects, identify business and system impacts and quantify problems
• Contribute to defect troubleshooting and solution design
• Assist business and technical teams with adhoc requests
• Provide functional expertise to clients for resolving business issues

Qualifications

Minimum:

• Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
• 8 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
• Experience in project participation, high complexity

Desired:

• Working knowledge of relational databases (SQL experience)
• Working knowledge of UML
• Be able to work independently but within the framework of the team and product
• Be able to work well within a team setting
• Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
• Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
• Excellent verbal and written communication skills
• 6 years of experience with Oracle CC&B applications, and data modeling
• Experience dealing with Call Center and/or Back Office centric business
• Understanding of database