Sr. Voice Engineer

Sr. Voice Engineer - Contract - Macon, GA - $60.00 - $62.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Sr. Voice Engineer in Macon, GA.

Role Description

This role is responsible for assisting with the support, maintenance and implementation of the telecommunications infrastructure for the enterprise. This includes the administration of the telecommunications infrastructure and its associated software, including Cisco Call Manager, call accounting systems, voice mail, interactive voice response, video conferencing systems and web conferencing systems.

Performs implementation, maintenance and monitoring of the Cisco Unified Collaboration (UC) environment including Cisco Call Manager and Cisco Unity voice mail systems.
Independently provides basic telecom administration and assists with complex administration in the areas of Cisco Call Manager, Cisco Unity (voicemail), video conferencing and web conferencing.
Conduct capacity planning and system testing of VoIP and Voice Mail systems.
Provides technical support to telecom initiatives in the areas of preventative maintenance, configuration back-ups, capacity planning, telecom redundancy, and disaster recovery.
Independently provides VoIP programming for basic installations and assists with complex installations.
Provides Voice Mail and Call Manager programming for our production environments through moves, adds, and changes.
Independently provides new user creation and basic support of cloud based web conferencing (WebEx).
Evening and weekend on-call support via remote assistance and possible onsite support. Occasional travel in the Atlanta area may be required; you must be willing to travel and possess a valid driver's license.
Updates telecom documentation in written and diagram form for the network.
Monitors telecom infrastructure and par levels of equipment.
Performs other tasks and duties as assigned.

SKILLS & REQUIREMENTS

Decision Making Able to make guided decisions using provided information, and some research, with consultation from others. Scope at team level. Able to provide input into decisions impacting Piedmont services.
Analysis and Problem Solving Able to analyze a simple situation and determine solutions based on provided information and guidance, with some individual research. Scope at individual or team level.
Communication Able to communicate ideas and information to team and customers using a variety of media. Good written, verbal, and presentation skills at peer and customer level. Able to work within ITIL and PMI frameworks.
Teamwork and Customer Service Completes tasks given to accomplish group goal, functions as team member. Is polite, fair, and tactful when working with others, and responds in a timely manner.
Fiscal Responsibility - Utilizes Piedmont resources responsibly and cost efficiently. Able to offer suggestions for improved costs savings.
Process Adherence Adheres to all defined organizational processes.
Time Management Able to make effective use of time with little direction and priority guidelines.
High school diploma or equivalent required.
Three (3) years of experience including hands-on knowledge of the installation, implementation, configuring, programming, and maintenance of telecommunications equipment, video conferencing equipment, and voice/data equipment including current versions of Cisco Call Manager is required.
Associates degree from a recognized college or university in telecommunications, Computer Science, Information Systems or closely related field preferred.
Cisco Certified Network Analyst Voice on currently supported Cisco Unified Collaboration products is preferred.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI