Field Support Analyst

Tacoma, WA, US • Posted 12 hours ago • Updated 11 hours ago

Full Time

On-site

Compensation information provided in the description

CCS Global Tech

Fitment

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Job Details

Skills

UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
Communication
Security Clearance
Mentorship
Use Cases
Collaboration
Help Desk
Intelligence Analysis
HTML
Ruby
Python
Java
Computer Hardware
Server Administration
Training
Microsoft Excel
Military

Summary

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Role: Field Support Analyst
Location: Tacoma, WA (Onsite)
Salary: $90-$110K
Required: TS/SCI Clearance
Job Type: Full-time

Job Description
Serve as an FSR Analyst
Work side-by-side with analysts to train and mentor users
Troubleshoot technical issues and develop new use cases
Solve unique and challenging problems
Embed with high-impact units to understand their operational and technical needs
Help facilitate collaboration across a global enterprise
Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk
o Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product
Answer questions from senior leaders

Qualifications:
5+ years of intel analysis experience
3+ years of experience fusing intelligence capabilities in support of operations
Prior experience with Gotham (required : 1-6 years)
o Gaia or Foundry experience is a plus
Technical background with working knowledge of:
o HTML, Ruby, Python and/or Java
o Hardware, networks, and server administration
Experience training analyst in a classroom or field setting
Strong knowledge of Excel
Military/Special Operations experience is a plus

Mandatory Skills-1-6 years of Gotham
Desirable Skills-Gaia/Foundry
Rate flexibility-$90K-$110K Yearly
Deal Breaker-Gaia/Foundry, Military/Special Operations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10290999
Position Id: 2025-6688/53939
Posted 12 hours ago

Company Info

About CCS Global Tech

Headquartered in Poway, California and eight international offices, CCS Global Tech is a Certified Minority Business Enterprise (MBE) and a leading provider of enterprise solutions. We provide solutions that cover the full business spectrum from application development, data warehouse software, real time data warehousing, business analysis software, and web-based application development. Our clients span the globe and benefit from our comprehensive support capabilities.

Our tools and technical expertise have repetitively proven to reduce the time and costs associated with software and custom solution development. CCS Global Tech begins each project with quality analysis and business due diligence in order to deliver quality solutions for our clients. Our team of international talent asks critical questions that illuminate the fine details of the project scope. Once we have a clear and comprehensive view of the objectives sought, we set to work to bring your vision to life.

We have a complementary matrix of skills and talents across multiple platforms that allow us to identify, target and bridge technical gaps. Regardless of the size and scope of your business application, data warehouse initiative, or enterprise-wide project, our team supports service, technical capabilities and cost effective solutions that are unmatched by our competition. We focus on delivering state-of-the-art technology, application development, warehousing and support to our clients. With the scope and flexibility to optimize development schedules and products to fit any budget requirements, CCS Global Tech is aptly positioned to not only meet unique, strategic IT objectives of diverse organization, but also complement organizational goals.

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