IT Help Desk Technician

Title: IT Help Desk Technician

Duration: Contract potential to go FTE

Location: Louisville, CO

Pay Range:$26-$28 per hour

Summary

Seeking a detail-oriented IT Help Desk Technician to provide first-level technical support and ensure smooth operation of computer systems and networks. This role offers a consistent Monday-Friday schedule, opportunities for overtime, and potential for long-term growth.

Responsibilities

• Deliver front-line technical assistance via email, chat, ticketing systems, and in-person support.


• Diagnose and resolve hardware, software, and connectivity issues.


• Configure and deploy computers, peripherals, and user accounts for new hires.


• Assist with onboarding by setting up logins and providing basic software guidance.


• Maintain and troubleshoot printers, scanners, and related equipment.


• Run diagnostic tools to identify and fix system problems promptly.


• Support IT projects, updates, and documentation initiatives.


• Help maintain LAN/WAN connectivity and resolve network issues.


• Provide basic ERP system support under senior IT guidance.


• Ensure clear communication and excellent customer service for all users.

Skills

• Associate's or Bachelor's degree in an IT-related field preferred.


• 1-2 years of experience in technical support or help desk roles.


• Working knowledge of Windows and macOS environments.


• Familiarity with Microsoft 365 and networking fundamentals.


• Experience with ticketing systems; ERP exposure is a plus (NetSuite preferred).


• Strong problem-solving skills, attention to detail, and ability to multitask.


• Excellent communication and customer service abilities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.