Oil & Gas IT Operations Support Engineer
Houston, TX
1-2 years Contract
Roles and Responsibilities:
Deliver SAS support for Remote Operations Centers, including Wells, Drilling, Artificial Lift (AL), Water, and Pipelines.
Possess 5-10 years of relevant experience.
Provide real-time monitoring and support for applications, servers, networks, and operational systems.
Act as the first point of contact for incidents, alerts, and service disruptions.
Diagnose, troubleshoot, and resolve technical issues within defined SLAs.
Perform root cause analysis and support permanent fixes for recurring issues.
Escalate complex incidents to L2/L3 teams and vendors as required.
Coordinate with application, infrastructure, security, and business teams during live incidents.
Maintain accurate incident records, runbooks, and operational documentation.
Collaborate with internal teams and external vendors to execute infrastructure and application-related projects.
Oversee and maintain control system hardware and software to ensure optimal uptime and data accuracy.
Diagnose and resolve application issues and address performance bottlenecks effectively.
Support the integration of new technologies and systems.
Design, develop, and manage reporting dashboards and system analytics (if needed).
Provide user support, create documentation, and conduct training sessions as needed.
Qualifications
Bachelor s degree in computer science, Information Systems, or equivalent professional experience.
5 10 years IT operations or real-time production support.
5 yrs. of Experience in Oil and Gas Upstream Business (preferred)
Willingness to work 12-hour shifts (day and night) on a rotational schedule of 2 weeks on and 2 weeks off.
Extensive knowledge of SCADA, CORVA, Wellview, StarSteer, WiseRock, XSPOC, CARTE, ENVERUS, InterACT (SLB), HalVue (Halliburton), COMPASS (Halliburton), Drilling Office (SLB), or similar systems (preferred)
Proficiency in independent troubleshooting and resolving complex system issues, with an ability to assess software compatibility.
Strong communication skills and the ability to collaborate effectively across cross-functional teams.
Experience working in high-availability or mission-critical environments.
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