About Ascendion
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world s leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
- Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities.
- Heavy focus on laptop support with an even mix of Windows PC s, Macs, and Mobile Devices.
- Assist the Service Desk by actively taking/resolving intake calls.
Job Title :Technical Support
Tech Support - Sr.
Key Responsibilities
- Provide support for a fast-growing group of team members in multiple divisions.
- Heavy focus on laptop support with an even mix of Windows PC s, Macs, and Mobile Devices.
- Top-notch customer-focused support.
- Engaged in cross-train efforts amongst peers where applicable.
- Contribute to site level operational readiness, process improvements.
- Effectively manage up as needed.
- Self-aware of gaps in skills, works to improve.
- Frequent collaboration with site lead, acting as back-up when delegated to.
- Cross-platform collaboration with immediate peers.
- Assist the Service Desk by actively taking/resolving intake calls.
Minimum Qualifications
- High School Diploma, GED, or equivalent certification.
- At least 3 years of experience in remote administration and end-user support.
- At least 3 years of experience with Windows 10 or earlier operating systems.
- At least 3 years of experience with ticketing and traffic reporting tools.
- At least 1 year of experience with macOS.
Location - New York, 10171
Position Information
Salary and Other Compensation:The annual [salary] for this position is between [$40,000 - $70,000]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation].
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let s talk!
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