Technical Support Engineer

Houston, TX, US • Posted 3 days ago • Updated 4 hours ago

Contract W2

On-site

$25 - $27.50 per hour

Ledgent Technology

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Windows
Imaging
Active Directory
and Troubleshooting

Summary

Tier 2 Technical Support Specialist

Location: Northeast Houston (Zip Code 77044) ONSITE

Pay: $27.50/Hour

Type: Open-ended contract with potential to go permanent

No C2C or 3rd Party Vendors at this time.

Overview:

We are seeking a Tier 2 Technical Support Specialist to join our clients IT team in Northeast Houston. This is an open-ended contract role with the possibility of becoming permanent. The ideal candidate will provide 2nd level technical assistance to end users, ensuring timely and effective resolution of IT issues.

Responsibilities:

Provide frontline support for Windows desktop environments and common productivity applications.

Troubleshoot user issues related to logon, profiles, printers, and network connectivity.

Perform basic Active Directory tasks such as password resets, account unlocks, and group membership updates.

Manage and resolve tickets through a ticketing system (e.g., ServiceNow, Jira, Zendesk) while meeting SLAs.

Support Microsoft 365 applications (Exchange Online, Teams, OneDrive, Outlook) including mailbox permissions and configuration issues.

Install and update software, perform basic endpoint maintenance (patching, antivirus checks).

Document resolutions and contribute to knowledge base articles.

Qualifications:

Experience with Windows 10/11 troubleshooting and support.

Basic knowledge of Active Directory administration.

Familiarity with Microsoft 365 applications and support tasks.

Strong customer service and communication skills.

Ability to work in a fast-paced environment and manage multiple priorities.

Additional Details:

Located in zip code 77044 (Northeast Houston) - ideal for candidates nearby.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL152550
Position Id: JN012026412092-754
Posted 3 days ago

Company Info

About Ledgent Technology

What do we do?

It's simple! At no cost to you, we help IT and Technology talent like you to connect with companies for either direct-hire opportunities, or we hire you to represent Ledgent Technology for contract or project-based assignments with companies throughout the U.S. and along the way, we strive to make life better for others.

Find a career in technology that makes you smile. Let Ledgent Technology help you through the process.

At Ledgent Technology, our priority is you. Whether your project or direct-hire technology job search was planned or not, the process can be stressful. We re here to help you through your journey, and in the end, our goal is to help you find the job that makes you smile. Our Promise: We love to create remarkable experiences every person, every time.

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