EHR Helpdesk Analyst (Epic) 1st Shift

Remote • Posted 2 hours ago • Updated 1 hour ago

Contract W2

No Travel Required

Remote

$47 - $50/hr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Epic
Health Care
ServiceNow
Service Desk
Remote Support
IT Security
Technical Support
Documentation
HIPAA
Help Desk
Healthcare Information Technology

Summary

Job Title: EHR Helpdesk Analyst (Epic) 1st Shift Job ID: 26-00298 Location: Remote Duration: 12 months of contract Shift: 1st Shift | 7:00 AM 3:30 PM

Job Description:

The EHR Helpdesk Analyst provides advanced support for the Epic EHR and related clinical applications across multiple behavioral healthcare facilities. The role supports clinical and administrative users, resolves Epic and IT issues, and ensures system stability and user satisfaction. This position works within a centralized IT Helpdesk environment.

Responsibilities:

Provide technical support for Epic applications, workflows, access, and integrations.
Serve as first point of contact for Epic and healthcare IT issues.
Troubleshoot application, account, and workflow issues.
Provide basic remote support for desktops, printers, and peripherals.
Manage incidents using ServiceNow and meet SLAs.
Assist with Epic user access, role changes, and security requests.
Support go-lives, upgrades, and downtime events.
Maintain documentation and knowledge base articles.
Ensure compliance with HIPAA and IT security policies.

Requirements:

2+ years of Epic EHR technical support experience.
Experience with ServiceNow or similar ticketing tools.
Strong knowledge of EHR systems (Epic preferred).
Epic certification (Service Desk, Ambulatory, EpicCare, or Security) preferred.

Compensation:

The hourly rate for this position is between $47.00 - $50.00 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits:

Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sunrise
Position Id: 26-00298
Posted 2 hours ago

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EHR Helpdesk Analyst (Epic) 1st Shift

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Job Details

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