Desktop Support

Job#: 3017144

Job Description:

Location: Western Kentucky Correctional Complex - Fredonia, KY

We are seeking a skilled and customer-focused Desktop Engineer/Support Technician to join our team at the Western Kentucky Correctional Complex. The ideal candidate will bring strong technical abilities, professionalism, and a commitment to delivering high-quality support in a unique and fast-paced environment.
Key Responsibilities

• Provide desktop support for approximately 210 devices across the correctional complex
• Install, troubleshoot, and repair hardware and software in a Windows-based environment
• Assist with maintenance and support of security cameras, servers, and network switches as needed
• Deliver responsive, customer-oriented technical support to Department of Corrections staff
• Work within secure areas of the facility and occasionally interact with inmates assigned to work details

Required Experience & Qualifications

• Minimum 1-2 years of experience in Desktop Support or a similar technical role
• Strong knowledge of Windows operating systems, device installation, and troubleshooting
• Ability to diagnose and resolve hardware, software, and peripheral issues
• Excellent communication skills and a high level of customer service

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.