Technical Support Specialist

Description

We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.

Responsibilities:

Manage technical cases from initiation to closure, ensuring timely and accurate resolution.

Maintain clear and attentive communication with customers throughout the support process.

Document all activities, testing outcomes, and resolutions with attention to detail.

Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.

Troubleshoot software-related technical issues as your expertise develops.

Identify and address process inefficiencies, proposing improvements to streamline workflows.

Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.

Utilize tracking systems to monitor progress and ensure all cases are updated promptly.

Requirements

1-3 years of experience in technical support, operations, quality assurance, or hardware/software coordination.
Proven ability to manage tasks from start to finish and resolve issues independently.
Excellent attention to detail with experience working in tracking systems and maintaining documentation.
Strong written and verbal communication skills, with a focus on customer service.
Ability to balance multiple priorities while maintaining accuracy and efficiency.
Familiarity with or willingness to learn about computer networks, endpoint devices, security systems, or software environments.
Proficiency in tools such as Salesforce, Excel, or Microsoft 365 Lists.
Fluency in an additional language is beneficial but not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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