End User Support Engineer

Description

We are looking for a skilled End User Support Engineer to manage and maintain macOS devices within our enterprise environment in Jacksonville, Florida. This position focuses on utilizing Jamf Pro for endpoint management and ensuring all systems meet organizational standards for security, compliance, and performance. The ideal candidate will have hands-on experience with macOS administration and a strong ability to provide advanced technical support and automation solutions.

Responsibilities:
Administer and configure Jamf Pro for managing the lifecycle of macOS devices, including enrollment, updates, and compliance enforcement.
Develop and implement policies, scripts, and profiles to streamline Mac management and enhance security.
Collaborate with the Information Security team to ensure macOS devices meet compliance standards for encryption, updates, and application controls.
Provide tier-3 technical support for macOS-related issues, including hardware, operating system, and applications.
Integrate Jamf Pro with enterprise systems such as Intune and identity management tools to enhance functionality.
Create and maintain detailed documentation, standard operating procedures, and knowledge articles for Mac support processes.
Monitor device health, compliance status, and update progress through Jamf Pro and related tools.
Plan and execute macOS upgrade cycles and manage application deployment strategies.
Coordinate with vendors for Apple hardware procurement and lifecycle management.

Requirements

Associate's degree in Information Technology, Computer Science, or related field, with a minimum of 3 years of relevant experience; a Bachelor's degree is preferred.
At least 3 years of experience managing macOS devices in enterprise environments.
Proficiency in administering Jamf Pro and applying best practices for Apple endpoint management.
Strong understanding of macOS architecture, security frameworks, and integration within the Apple ecosystem.
Scripting skills in languages such as Bash or Python for automation and workflow optimization.
Familiarity with identity management systems, network security protocols, and compliance standards.
Preferred certifications in Jamf Pro (e.g., Jamf 300 or 400).
Experience integrating Jamf Pro with platforms like Microsoft Intune or other enterprise systems.

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