CSR Planner (W2 - Hybrid Only)

100% onsite in Foxborough, MA

Schedule/ Hours: 7:30am to 4pm

Contract: 1-year, possible conversion

• Take customer order entries, and assigned to other team members
• No degree required, using Sales Force
• Interpreting requests and assigning from there
• Instrumentation materials are made at this factory
• Very engineering plant/factory
• Team culture 20 people on the team
• Composed of CSR and Planning/ Purchasing
• Diverse team from different backgrounds/cultures
• Collaborative environment, everyone will have an opportunity to help lead and join team meetings
• Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution and field service.
• Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires.
• Performs all order error/processing and maintenance functions for order-base and proposal-based orders.
• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
• Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship.
• Provides product information which may include some technical information.
• Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites.
• Position will be located in the Foxboro, Massachusetts Schneider Electric Plant.
• Desire upward mobility and to grow your career within Schneider Electric.
• Are a fast learner and willing to travel periodically for training opportunities.
• Have excellent verbal and written communication skills.
• Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.
• Have the ability to foster and maintain a good working relationship with people outside and inside of the Company.
• Have strong mediation, negotiation and facilitation skills.
• Have working knowledge of computer operating systems, specifically Microsoft Windows.
• Have experience with standard business application software including MS Word, MS Excel and MS Access.
• SAP experience is preferred.
• Shift Hours: 7:30am to 4:00pm