Help Desk Analyst I - Robert Half - Mesa, AZ, US | Dice.com

Robert Half

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Help Desk Analyst I

Mesa, AZ, US • Posted 17 hours ago • Updated 5 hours ago

Contract Independent

Contract W2

On-site

USD $26.60 - 30.80 per hour

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Robert Half

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Job Details

Skills

SAP BASIS
Productivity
Attention To Detail
Management
Documentation
Network
Effective Communication
Collaboration
Active Directory
Computer Hardware
Software Troubleshooting
Service Desk
Microsoft Windows
Operating Systems
Communication
Conflict Resolution
Problem Solving
FOCUS
Help Desk
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Summary

Description

We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Mesa, Arizona. In this role, you will provide essential technical support and ensure smooth operations for end-users. Your expertise in troubleshooting and resolving system issues will be crucial in maintaining productivity and efficiency.

Responsibilities:
Deliver prompt and detail-oriented technical support to resolve user issues related to Windows systems and applications.
Manage and troubleshoot Active Directory accounts, ensuring proper access and security settings.
Respond to and resolve service desk tickets efficiently, maintaining accurate documentation of resolutions.
Perform basic troubleshooting for hardware, software, and network issues to minimize disruptions.
Assist with the installation and configuration of Microsoft Windows 10 systems and related applications.
Monitor system performance and proactively identify potential problems to mitigate risks.
Provide clear and effective communication with users to guide them through technical solutions.
Collaborate with team members to address complex technical challenges and share knowledge.
Escalate unresolved issues to higher-level support teams when necessary.
Maintain comprehensive records of technical procedures and user interactions to ensure consistent support.

Requirements

Proficiency in Active Directory management, including account creation and maintenance.
Strong knowledge of Microsoft Windows 10 and related troubleshooting techniques.
Experience with basic hardware and software troubleshooting in a help desk environment.
Ability to handle service desk tickets efficiently and document resolutions accurately.
Solid understanding of Microsoft Windows operating systems and functionalities.
Excellent communication skills to provide clear and friendly user support.
Problem-solving abilities with a focus on resolving technical issues in a timely manner.
Prior experience in a help desk or technical support role is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: rhalfint
Position Id: 00210-0013342333
Posted 17 hours ago

Company Info

About Robert Half

As the world’s first and largest specialized talent solutions and business consulting firm, our mission is to positively change people's lives. As a Robert Half employee you’ll have opportunities to advance your career while helping candidates and businesses find the jobs and talent they need to succeed.

Robert Half is America’s top staffing agency, dedicated to helping talented people like you find rewarding temporary and full-time jobs with today’s leading companies. Our staffing experts work closely with local hiring managers and use AI-powered matching technology to find opportunities that match your skills and professional goals. With decades of experience in placing accounting, finance, administrative, technology, creative, marketing and legal professionals, we’ll help ensure your next career move is a successful one.

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