Help Desk Analyst-Memphis, TN(Onsite)

Job Title: Help Desk Analyst

Schedule: Monday- Friday 8:30-5:30pm (onsite 5 days week)

Location: Memphis, TN(Onsite)

Contract Length: 6 months

REQUIREMENTS

• Five (5) + years of experience in system monitoring, reporting activities, and IT observability, showcasing technical proficiency.
• In-depth knowledge acquired through a bachelor s degree in business, Computer Information Systems, Engineering, or a related field, coupled with significant years of hands-on experience in computer systems.
• Proven ability to decipher requirements from business users and communicate effectively through various channels, including verbal, written, and face-to-face interactions.
• Proven ability with application and Infrastructure monitoring platform administration.
• Solid understanding of fundamental software and hardware concepts, coupled with expertise in tools such as ScienceLogic, Service Now, or other monitoring platforms, in addition to Word, Excel, Visio, and others for meticulous documentation.
• Demonstrated ability to excel both independently and collaboratively within a team environment, contributing decisively to decision-making processes.
• Strong meeting facilitation skills and the ability to cultivate relationships with the user community and IT personnel through robust interpersonal skills.