ServiceNow Developer/Administrator - Request Technology, LLC - Hybrid in Chicago, IL, US | Dice.com

Request Technology, LLC

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ServiceNow Developer/Administrator

Hybrid in Chicago, IL, US • Posted 30+ days ago • Updated 16 days ago

Full Time

Hybrid

$100,000 - $125,000/yr

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Job Details

Skills

ServiceNow
Development
ITSM
Service catalog

Summary

***Hybrid, 2 days onsite, 3 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a ServiceNow Developer/Administrator. This role is focused on ServiceNow 80% development and 20% administration.

Responsibilities

Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
Collaborate with CTS teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions.
Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.

Qualifications:

Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise.
ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations.
Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus.
Strategic Portfolio Management (SPM): Supporting demand, project, and portfolio management initiatives.
CMDB Implementation & Governance: Ensuring accurate configuration data and relationships for improved service visibility.
Contract Management Pro / Source-to-Pay: Streamlining vendor and procurement workflows.
HR Service Delivery (HRSD): Enhancing employee experience through automated HR processes.
Workplace Service Delivery (WSD): Improving workplace operations and facilities management.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: napil006
Position Id: 8787820
Posted 30+ days ago

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