Hi,
Please check the job description as below and let me know you if you would be interested and available. Please let me know your available time for a quick call.
Role: Customer Success Manager
Location: Denver, CO ( onsite)
Experience: 10 years and above
Note :Look for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or someone from the cable industry like Comcast.
Description
We keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.
Be Part of the Connection
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals.
You will also be responsible for monitoring adherence and pushing reporting on progress to goals. Here are some of the responsibilities:
Lead discussion & calibration sessions to align on product request and expected output
Plan and execute on stakeholder product request by ensuring constant alignment of the objective
Assist, train and lead product rollout plan
Build important business relationships with clients.
Understand customer needs and participate in brainstorming solutions
Promote the products created to support meeting company goals
Initiate, foster and cultivate business relationships
How You'll Make an Impact
Client Engagement, discovery and relationship management
Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
Ensuring timely delivery of product releases and updates.
Travel around a week each month
What you get
You'll work in a fast-paced, dynamic office environment. On a given day you'll engage with leaders, executives and stakeholders to uncover business needs, recommend internal products, gather feedback to support continuous improvement, monitor and drive exceptional performance/ROI. You'll thrive in this role if you can influence executives, build strong stake holder relationships, manage multiple programs and partnering with our product teams to build exceptional products.
Required Qualifications
Experience: Project management 5+ years
Education: Bachelor's degree in related field, or equivalent work experience
Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
Hybrid Schedule: Five days in-office days weekly
Preferred Qualifications
Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call centre operations, chat and digital support
Isaac Rajiv
Kutir Corporation
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