Renewals Data and AI Operations

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Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Innovation team provides technical solutions (Agentforce, AI, Automation) for the Renewals team 6 months in the future. This includes developing new products and approaches to enhance the Renewals process leveraging every Salesforce and non-Salesforce technology at our disposal.

Key Needs

ML Modeling

• Lead field partnership program: recruit volunteers, prep input sheets, provide enablement
• Serve as program-level PM
• Own ML training dataset: Snowflake table creation, ongoing updates, and quality
• Evaluate ML output and guide model refinement
• UAT: Conduct data analysis and SME review of field inputs to identify new predictive elements

Data Cloud Integration

• Act as Renewals SME for Data Cloud integration
• Partner closely with Renewals Partners to define end-to-end data needs
• Work with ML deployment to translate business requirements into technical specifications
• Ensure stakeholder alignment, documentation, timelines, and cross-functional readiness
• Oversee data cleanliness, structure, and future AI/Agent model compatibility

Strategic Partnership Planning

• Work with Data, Analytics, DET teams to design the future needs for architectural support to support future AI/ML requests
• Advise on proper models and approaches
• Advise and enable field on nomenclature, conventions and how data is generated

Skills Required

• Hands-on access with Snowflake, Databricks, Notebook LLM, Sales Cloud, Data Cloud, Agentforce and other tools to build, test, access and UAT data and modeling
• Executive presentations to summarize findings and review roadblocks
• KPI generation on effectiveness of results

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.