Product Operations Specialist

Hi

Hope you are doing great.

Role: Product Operations Specialist

Location: NYC, NY (Remote)

Key Responsibilities

1. Technical Operations & Data Submission

• Manage Data Lifecycles: Oversee the submission of Inpatient, Outpatient, and Psychiatric data to the CMS warehouse and The Joint Commission (TJC) according to strict daily, weekly, quarterly, and annual deadlines.
• Submission Cycle Management: Execute multi-week cycle processes: uploading records, analyzing feedback/errors, unlocking for client corrections, and managing final "lockdown" and approvals.
• Error Resolution & Troubleshooting: Act as Level 2/3 support to investigate upload failures. This involves decrypting files, examining logs, identifying data errors (without editing the client file directly), and coordinating fixes with the client.
• System Monitoring: Monitor the systems and communication for confirmations to ensure successful processing statistics are reflected in the customer dashboard.

2. Client Implementation & Onboarding

• Configuration: Configure new and renewing customers within the product, specifically activating collection measures, CMS reporting, and TJC reporting requirements.
• Implementation Support: Assist clients during the implementation phase by providing IT file specifications and assisting with data file setups.
• Training & Education: Train customers on the product functionalities. Identify gaps in training materials and assist in updating resources.

3. Sales Operations & Compliance

• Contract Review: rigorous review of contracts before they are sent to customers, utilizing the internal sources as the primary "source of truth" to verify accuracy against CRM records.
• Regulatory Compliance: Participate in CMS Vendor working groups to stay updated on regulatory changes and advocate for clients if CMS erroneously flags missed deadlines.
• Security: Adhere to strict data security protocols, including blacking out PHI (Protected Health Information) fields when communicating diagnostic data to customers.

Qualifications & Skills

• Citizenship: with Active Clearance
• Industry Experience: Deep understanding of Hospital Quality Measures, CMS reporting cycles, and TJC accreditation requirements.
• Technical Skills:
  • Ability to read and interpret complex data logs and error reports.
  • Experience with file decryption and text editing tools; ability to troubleshoot raw data files outside of Excel.
  • Familiarity with file upload tools and server-based data processing.
• Operational Skills:
  • Strong attention to detail for contract validation and regulatory deadlines.
  • Ability to work cross-functionally to bridge gaps between sales, technical teams, and the client.

Thanks & Regards,

Neelima

US IT Recruiter

TekLeaders Inc

5151 Headquarters Dr. Suite 105

Plano TX 75024

Mob: | EXT: 123

Email:

tekleaders.com