Please note that this is a 6 months contract position.
This is a hybrid role located in Tampa, FL.
Ability to effectively manage complex investigations, allegations, and documentation
Bilingual in Spanish.
Strong leadership skills with ability to operate as a global leader and appreciate regional differences
Proven success in establishing, managing, and empowering a global virtual team
Ability to create a culture focused on speed, accountability, and continuous improvement
Strong relationship management, coaching, and collaboration skills with leaders at all levels
Demonstrated ability to shape solutions and drive business results
Strong communication and partnership skills with internal and external stakeholders
Experience using Service Center technologies, including:
Ticket management
Knowledge management
Telephony / IVR
Document management
Experience developing and reporting HR analytics to drive performance and data-based decisions
Strong understanding of HR Operations
High results orientation with ability to motivate teams to achieve high performance
Strong knowledge of HR Information Systems and applications (ERP, HRIS, Applicant Management Systems, etc.)
Manage assigned operational activities to achieve target key performance indicators (KPIs), operational level agreements (OLAs), and service levels
Ensure timely and compliant handling of all assigned grievance, discipline, and policy interpretation requests
Provide advice and counsel to ER/LR Specialists
Investigate and prepare responses to EEOC and/or equivalent government agency charges in the U.S., Puerto Rico, and Canada
Support collective bargaining agreement negotiations and contract administration
Serve as ER/LR Country Leader (e.g., Canada, Puerto Rico) or as a business segment leader
Serve as Common Ground facilitator
Drive direct interventions with managers and employees on sensitive cases and escalations
Stay current on country-specific employment and labor practices
Ensure workplace policies are current and compliant with applicable local laws and notify management of regulatory changes
Develop ER/LR policies for a region or country
Attend unemployment hearings at appropriate government agencies
Deliver ER/LR training for ER professionals, BUHR, and People Leaders
Lead ER/LR projects
Deliver ER/LR change management and communications, including stakeholder management
Develop staff capability, knowledge, and skills through functional and operational training and knowledge-sharing activities
Conduct environmental scans and participate in significant workplace events (e.g., RIFs, M&As) at the cluster or country level
Understand KPIs and operational metrics critical to managing service delivery and meeting service level agreements
Interpret and translate business metrics into actionable insights
Identify and recommend continuous improvement opportunities by reviewing operational processes, policies, SOPs, and work instructions
Introduce and execute key improvement plans
Prepare written reports, communications, and supporting documentation
applicants must provide their phone number. Reference job number is A5152
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