Business Analyst with IVR contact center - iPeople Infosystems LLC - Hybrid in Charlotte, NC, US | Dice.com

IVR Contact Center Business Analyst || Charlotte, NC || Contract

Charlotte, North Carolina

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Today

Role: Business Analyst with IVR contact center domain knowledge Location: Charlotte, NC Type: Contract Position Key Responsibilities Requirements Gathering & Analysis Work with business users, operations, and product teams to gather and document business requirements for IVR enhancements and new features.Analyze existing call flows, call volumes, customer intents, and operational metrics to identify improvement opportunities.Translate business needs into functional and non-functional requirement

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Contract, Third Party

$50+

Technical Product Owner - Twilio IVR & Contact Center Reporting

Alpharetta, Georgia

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Today

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers' partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a compa

Full-time

USD 64,974.00 - 149,880.00 per year

Zoom Contact Center Consultant

Remote

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10d ago

Zoom Contact Center Consultant Location : Remote Duration : 6+ Months Job Description : Strong hands-on experience configuring Zoom Contact Center Consultant Experience with CCAAS, UCAAS Proven experience in building IVR flows, chatbot workflows, and self-service interaction models Experience implementing NLU-based IVR or conversational AI solutions Experience with Google Cloud Platform (Google Cloud Platform) or any major cloud provider (AWS, Azure, OCI, etc.) Understanding of cloud telephony,

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Contract

Depends on Experience

Senior Salesforce Technical Project Manager (Must be locals to DC)

Remote

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Yesterday

Job Title: Senior Salesforce Technical Project Manager Location: Remote (Need locals to DC Metro Area) Duration: 6 + Months with extensions Our client will be interested to talk to consultant's with below Experience : - FedGov Experience - SF Certified Administrator - SF Certified Service Cloud - PMP Certification - Experience Managing IT Projects - Relevant Salesforce Expertise - Expertise in Contact Center Technologies - Intelligent IVR, Chatbot, etc. We are seeking a highly skilled IT Proje

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Contract

$90 - $100

Business Analyst with IVR contact center

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