Helpdesk Engineer 2
Location 1161 South Main Street, Lombard, IL, 60148, United States
Base Pay $65000.00 - $75000.00 / Year
Employee Type FT Exempt
Minimum Experience 5 Years
Contact informationName Gemma Goffinet
Email
Description
HELPDESK ENGINEER 2
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!
We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:
- Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
- Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
- Join our elite Professional Services team; and
- Implement Prescient Solutions' best practices.
***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***
Helpdesk Engineer 2 Essential Duties and Responsibilities
- Supports operational and technical functions at multiple client accounts;
- Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
- Prepares operational and technical documentation; and
- Performs other duties and assists with special projects, as needed.
Requirements
- Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
- Knowledge of security and networking;
- Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
- Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Summary
Benefits include:
- Medical, Dental, Vision Insurance
- 15+ days Paid Time Off (PTO)
- Monthly BYOD expense reimbursement
- Professional Development
- Employee Assistance Program
- Discretionary 401(k) employer contribution
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PI281369930
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