Production Support

Job#: 3019591

Job Description:

Job Title: Production Support

Location: New York, NY

Duration: 12 Months

Payrate: $70.00 - 77.29/hr

Role and Responsibilities

First point of contact for end business users in Rates GFF

Ownership and delivery of on-boarding support of processes into the MAPS organization

Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts

Monitoring and alerting critical trading system environments

Troubleshooting of complex systems issues

Proactive identification and resolution of problem hotspots

Development of tools and driving efficiency/stability improvements

Accurate tracking of support effort to enable effective management reporting

Release implementation and enforcement of change management policy

Major Incident management and Problem Management

Role is required to be in office as it is direct face to face interaction with business partners

The suite of applications we support covers many different functional aspects of the business, including pricing and trade capture, risk generation and aggregation, market and reference data. The role will give the successful candidate exposure to the full front-to-back process from trade inception to feeding risk downstream. This is also an opportunity to work in a global team.

Incident Management, Problem Management, Service Request Management

Python, Unix/Shell Scripts

Oracle SQL/PLSQL

The core set of technical skills that are beneficial in the role are:

Operating systems: Linux primarily

ITIL Certification or performed in a role that demonstrates application of the principles

Scripting languages: Unix Shell, Python

SQL (intermediate level: multi-table joins, grouping results, stored procedures)

Grid computing (e.g. Data Synapse), job scheduling (Autosys, Crontab) batch management

Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)

Enterprise Monitoring - ITRS Geneos, Splunk, Dynatrace

Documentation (Confluence)

Experience with trading risk systems

Required Skill

7+ years' work experience in production support (preferably financial domain)

Experience with FICC Trading Applications and trade life cycle management.

Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status.

Ability to deal with a high-pressure Trading environment. Manage oneself in an environment of high frequency business and technology changes adhering to release and change management principles.

Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams daily and act as primary liaison. Proven ability to handle difficult situations, users and make critical decisions.

Must be able to communicate crisply and clearly both from a verbal and written perspective

Strong interpersonal skills

Excellent work ethic - willing to be on-call on weekend

Must be able to work autonomously and independently solve problems when needed

Personal Skills - must be resilient and confident working in a high-pressure environment. Excellent communication skills are essential. Leadership.

Relevant areas of business expertise would include:

Product knowledge - Risk PnL including, PV, Delta, Gamma and derivatives risk and securities including Government Bonds, Agencies, Futures, Swaps, Inflation-linked products, US Treasuries and Bills

Market data - yield curves, funding curves, volatility / correlation surfaces (general understanding / familiarity)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.