IT Support Technician 3 - SAIC - WASHINGTON, DC, US | Dice.com

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IT Support Technician 3

WASHINGTON, DC, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

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SAIC

Job Details

Skills

Security Clearance
IT Service Management
Hardware Troubleshooting
Network Administration
TCP/IP
WINS
DHCP
DNS
Dragon NaturallySpeaking
Operating Systems
Network
Printing
Microsoft Windows
Print Servers
Printers
HP
Testing
Laptop
Microsoft Technologies
Microsoft Office
Service Desk
Technical Support
Fluency
Computer Hardware
Productivity
Computer Networking
CompTIA
A+
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2511874

Location: WASHINGTON, DC, US

Date Posted: 2025-11-25

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is seeking a IT Support Technician 3 to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients.

ONSITE 5 DAYS - Washington, DC.

Job Duties:

Responsible for providing IT support to end users for complex issues.
Escalation points for IT Support Techs level 1 and 2.
Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs.
Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 - 8,000 users.
Providing end-user software and hardware troubleshooting and support in-person or over the phone.
Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps.
Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10-11 operating system(s) and MACs to resolve customer workstation issues.
Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 10 & 11 print server environment to include multi-function printers using Web Jetadmin and HP Universal Print Drivers.
Troubleshooting Apple MAC computers.
Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
Upgrading end user computer systems ensuring no data loss.
Supporting Microsoft software packages to include Microsoft Office 365, and other commonly used desktop related applications.
Engaging engineers from multiple teams.

Qualifications

Required:

BS and 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. (4 year's experience in lieu of degree).
Ability to obtain and maintain a Public Trust requiring U.S. Citizenship.
Broad base of knowledge and be fluent in multiple IT disciplines such as:
- computing,
- computer workstations,
- computer hardware and software,
- productivity tools,
- applications,
- networking.
CompTIA A+ certification may be substituted for 1 year experience.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2511874
Posted 10 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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