Sr. System Center Service Manager Engineer (SCSM Engineer)

Role: Sr. System Center Service Manager Engineer (SCSM Engineer)
Duration: 12 Months (W2)
Location: Columbia, SC (On-Site)


Key Skills: System Center Service Manager (SCSM) Administration; System Center Orchestrator; Cireson Portal Administration; Microsoft Server Administration; Azure Administration; ITSM Framework Knowledge

Position summary:

• The Service Manager Engineer will be responsible for managing, maintenance, and intake of new Service Manager requests.
• The primary focus of this role is maintaining the System Center infrastructure and taking new requests into Service Manager, developing workflows in System Center Orchestrator, and working in the Cireson web portal.
• The candidate is expected to be an experienced System Center Service Manager administrator. 

Essential responsibilities:

• The Service Manager Engineer will report to the Agency Bureau Chief of Information Technology Services. They will work with Agency business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
• Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
• Work with Cireson. Maintain and update software and work with vendors to fulfill service requests. Updating JavaScript for service requests.
• Maintain, update, patch System Center, Orchestrator, and Cireson.
• Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
• Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
• Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
• Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
• Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
• Some after-hours project and platform support will be expected. 

Required knowledge, skills, and abilities:

• Bachelor’s degree and/or 5 years of related work experience
• 3+ years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices.
• 3+ years of administrative experience in MS Azure.
• 5+ years of administrative experience in MS Servers.
• 3+ years’ experience in an IT methodology framework (i.e. ITIL, MITA). 

Preferred knowledge, skills, and abilities:

• MS Server Admin Certifications
• Working knowledge of System Center Service Manager
• Working knowledge of Cireson
• Working knowledge of System Center Orchestrator
• Working knowledge of JavaScript, HTML
• Working knowledge of PowerBI
• Working knowledge of SQL
• Working knowledge of XML
• Working knowledge of PowerShell
• Experience with healthcare and healthcare related requirements. 

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