Overview
On Site
15/hr - 17/hr
Full Time
Skills
FOCUS
Hardware Troubleshooting
Technical Support
Help Desk
Microsoft Windows Server
Microsoft Operating Systems
Hardware Installation
Repair
Laptop
Printers
Issue Tracking
ServiceNow
JIRA
Zendesk
Communication
Customer Service
Active Directory
Management
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
CompTIA
Microsoft
Microsoft Windows
Microsoft Office
Network
Computer Hardware
Collaboration
Documentation
Insurance
SAP BASIS
Job Details
Are you looking to jumpstart your IT career with a company that values hands-on learning and technical growth? Our client, a large company based in King of Prussia PA, is seeking an Entry-Level Support Analyst to join their on-site support team. This is a full-time position working with Windows environments, Office 365, and ticketing systems, with a heavy focus on hardware troubleshooting and end-user support.
This is a great opportunity for someone eager to grow their IT career in a collaborative, team-first environment.
Required Skills & Experience
1+ year of experience in IT support (internship or help desk experience acceptable)
Strong troubleshooting skills with Windows 10/11 and Windows Server environments
Experience with Microsoft 365 administration (password resets, mailbox management, Teams, SharePoint)
Familiarity with hardware setup, imaging, and repair (laptops, desktops, printers, peripherals)
Experience working with a ticketing system (ServiceNow, Jira, Zendesk, etc.)
Excellent communication and customer service skills
Desired Skills & Experience
Basic knowledge of Active Directory (user creation, group management)
Exposure to networking fundamentals (TCP/IP, DNS, DHCP)
A+ or other entry-level certifications (CompTIA, Microsoft, etc.)
Experience supporting remote or hybrid employees
What You Will Be Doing
Tech Breakdown
90% Windows / Office 365
10% Network & Peripheral Support
Daily Responsibilities
90% Hands-On Support (hardware, software, ticket triage)
10% Team Collaboration / Documentation
The Offer
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
This is a great opportunity for someone eager to grow their IT career in a collaborative, team-first environment.
Required Skills & Experience
1+ year of experience in IT support (internship or help desk experience acceptable)
Strong troubleshooting skills with Windows 10/11 and Windows Server environments
Experience with Microsoft 365 administration (password resets, mailbox management, Teams, SharePoint)
Familiarity with hardware setup, imaging, and repair (laptops, desktops, printers, peripherals)
Experience working with a ticketing system (ServiceNow, Jira, Zendesk, etc.)
Excellent communication and customer service skills
Desired Skills & Experience
Basic knowledge of Active Directory (user creation, group management)
Exposure to networking fundamentals (TCP/IP, DNS, DHCP)
A+ or other entry-level certifications (CompTIA, Microsoft, etc.)
Experience supporting remote or hybrid employees
What You Will Be Doing
Tech Breakdown
90% Windows / Office 365
10% Network & Peripheral Support
Daily Responsibilities
90% Hands-On Support (hardware, software, ticket triage)
10% Team Collaboration / Documentation
The Offer
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.