Overview
Remote
Hybrid
Depends on Experience
Part Time
Skills
Service Management
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
ServiceNow
Customer Service Management
ServiceNow Human Resource Service Delivery (HRSD)
Field Service Management (FSM)
Strategic Portfolio Management (SPM)
Customer Service Management (CSM)
Job Details
Role: STC/BPC - CSM/SPM/FSM/HRSD
Location: European Union/Remote
Required: French-speaking
Scope:
High-level expertise; advisory, minimal hands-on.
Implementation background for the following ServiceNow applications:
- Field Service Management (FSM)
- Strategic Portfolio Management (SPM)
- Customer Service Management (CSM)
Topics include for CSM:
- Guide the customer on best practices for CSM.
- CSM in the context of Problem Management.
- Simplification of CSM catalog items.
Implementation background for the following ServiceNow application:
- ServiceNow Human Resource Service Delivery (HRSD)
Required: German-speaking
Topics include for HRSD:
- Case Management
- Onboarding
- Document Management
- Now Assist
Certifications:
- CSA
- CAD
- CIS - CSM
- CIS - FSM
- CIS - SPM
- CIS - HRSD
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