ServiceNow Technical Consultant/Business Process Consultant - CSM/SPM/FSM/HRSD

Hybrid • Posted 30+ days ago • Updated 11 days ago

Part Time

Remote

Depends on Experience

HCM Staffing and Consulting

Fitment

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Job Details

Skills

Service Management
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
ServiceNow
Customer Service Management
ServiceNow Human Resource Service Delivery (HRSD)
Field Service Management (FSM)
Strategic Portfolio Management (SPM)
Customer Service Management (CSM)

Summary

Role: STC/BPC - CSM/SPM/FSM/HRSD

Location: European Union/Remote

Required: French-speaking

Scope:

High-level expertise; advisory, minimal hands-on.

Implementation background for the following ServiceNow applications:

Field Service Management (FSM)
Strategic Portfolio Management (SPM)
Customer Service Management (CSM)

Topics include for CSM:

Guide the customer on best practices for CSM.
CSM in the context of Problem Management.
Simplification of CSM catalog items.

Implementation background for the following ServiceNow application:

ServiceNow Human Resource Service Delivery (HRSD)

Required: German-speaking

Topics include for HRSD:

Case Management
Onboarding
Document Management
Now Assist

Certifications:

CSA
CAD
CIS - CSM
CIS - FSM
CIS - SPM
CIS - HRSD

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91121648
Position Id: 8834628
Posted 30+ days ago

Company Info

About HCM Staffing and Consulting

HCM is currently one of the fastest growing minority and veteran certified global staffing organizations. Our tremendous growth has been driven organically and through merger and acquisition. It's a truly exciting time to be part of our world class white glove delivery model to our client partners.

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