ServiceNow Sr. Technical/Business Process Consultant - CSM

Role:Sr BPC - Risk Location: Remote Scope: The BPC is responsible for running workshops, drafting stories, sprint planning and working with customer to get stories in a ready state. The BPC needs to know Policy and be able to write stories for: Configuration and setupPolicy frameworkEntity managementFor compliance: Authority and control frameworkCompliance monitoringIssue managementRequired Certifications: CSA, CIS - GRC/IRM/TRPM This role is not open to 3rd party vendors/suppliers.

About Proviniti Proviniti helps leading enterprises modernize legacy systems, unlock the value of AI, and transform operations with speed, efficiency, and dedication to client success. We are a strategic Premier ServiceNow partner specializing in Risk Management, Business Continuity Management, Security Operations, and ITx implementations. Position Overview In this role you will have high visibility in the industry and will partner closely with sales, delivery leads, and executive stakeholders

Role:Sr. TC - Risk Location: Remote Scope: The TC needs to be able to configure: Policy Config and setupPolicy frameworkEntity managementCompliance Authority and control frameworkCompliance monitoringIssue managementIntegrations ArcherWorkdayWebservices TBDRequired Certifications: CSA, CAD, CIS - GRC/IRM/TRPM This role is not open to 3rd party vendors/suppliers.

Role Summary Lead the design and rollout of agentic AI capabilities on the ServiceNow platform. Architect governed, auditable AI agents that plan, act, and learn across workflows like CSM, ITSM, SecOps, IRM, and SOMleveraging Now Assist, Flow Designer, IntegrationHub, and a robust prompt-and-telemetry framework. What you will do Define the agentic AI architecture on Now PlatformTarget operating model, human-in-the-loop, guardrails, and fallbacksPatterns for planning tools, action tools, memory,