ServiceNow SAM Developer

Job Title: ServiceNow SAM Developer

Location: Remote in Canada

Job Type: Contract

Role Overview

The ServiceNow SAM Developer is responsible for designing, configuring, and enhancing Software Asset Management (SAM) capabilities within the ServiceNow platform. This role focuses on translating business requirements into scalable technical solutions that automate and optimize the software asset lifecycle, from discovery and normalization through reconciliation and compliance reporting.

Key Responsibilities

• Design, configure, and enhance ServiceNow SAM (SAM Pro) modules and functionality
• Translate business and compliance requirements into scalable ServiceNow technical solutions
• Configure and customize software discovery, normalization, and reconciliation processes
• Implement workflows and automation to support the end-to-end software asset lifecycle
• Integrate ServiceNow SAM with discovery tools, CMDB, and third-party systems
• Develop and maintain compliance, license consumption, and optimization reports
• Troubleshoot and resolve SAM-related issues, including data discrepancies and reconciliation errors
• Collaborate with asset managers, IT operations, procurement, and compliance teams
• Maintain technical documentation, configurations, and best practices
• Support testing, deployment, and post-production enhancements

Required Skills & Qualifications

• Strong hands-on experience with ServiceNow SAM / SAM Pro
• Solid understanding of software asset lifecycle management, licensing models, and compliance
• Experience with ServiceNow Discovery, CMDB, and reconciliation
• Proficiency in ServiceNow scripting (JavaScript, Business Rules, Script Includes, UI Policies)
• Experience translating business requirements into technical solutions
• Strong analytical and problem-solving skills

Preferred Skills

• Experience integrating ServiceNow with procurement, contract, or ERP systems
• Familiarity with ITAM, HAM, or CMDB best practices
• Experience with ServiceNow reporting and dashboards
• ServiceNow certifications (CSA, SAM Pro) are a plus