IT Support Lead - SAIC - HONOLULU, HI, US | Dice.com

SAIC

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IT Support Lead

HONOLULU, HI, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD $120,001.00 - 160,000.00 per year

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SAIC

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Job Details

Skills

Customer Support
Call Center
Tier 3
Optimization
Network
IT Infrastructure
IT Management
Microsoft
Management
Help Desk
Technical Support
Military
DoD
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2511929

Location: HONOLULU, HI, US

Date Posted: 2025-12-02

Category: Customer Support

Subcategory: Call Center Support

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

This is an opportunity oriented towards SAIC's Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending.

Position is contingent upon award or opening on a funded contract.

Positions will be located in Hawaii, Japan and Korea.

SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.

Responsibilities include:

Resolve escalated service requests and technical issues
Analyze, recommend, and implement IT infrastructure improvements
Configure, maintain, and troubleshoot systems, networks, and applications
Support end-users onsite, remotely, and via phone/email
Provide technical leadership on Microsoft, Apple, and server systems

Qualifications

EDUCATION AND EXPERIENCE:

Bachelors degree, additional years of experience in lieu of degree may be considered
3-5 years' experience managing help-desk support for organizations of over 1000 personnel
Prior experience providing IT support in Military facilities

CERTIFICATION REQUIREMENT:

IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level

CLEARANCE REQUIREMENT:

Must have an active Secret clearance

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2511929
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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