What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
- Excellent Health benefits with low-cost employee premium.
- Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
- Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Role/ Title: BA- BPC Functional Consultant- ITSM, Service Catalog
Primary Skills: BA, Business Process Consultancy, ITSM, Service Catalog
Job Description:
Implement/Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers.
Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios.
Reengineer existing processes and design new processes to dramatically improve productivity, quality, and service, ensuring appropriate stakeholder input and buy-in
Lead functional process implementations for designed/re-designed processes using ITIL based ITSM tools like ServiceNow
Work closely with ServiceNow technical team to implement the desired processes using Agile approach.
Experienced in a Business Analyst role in designing new Scoped Apps.
Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material.
Conduct operational training and follow organizational change management process.
Implement KPI measurement & reporting.
Essential Requirements:
Experience with Scrum & SAFe Agile framework, user story estimations, backlog refinement and defining acceptance criteria.
Business Analyst certification is a must.
Experience in writing functional test cases, functional testing of user stories as per defined acceptance criteria.
Minimum IT experience required is 10+ years out of which at least 6-8 years in ITIL process functional consulting domain or ITIL Process owner/manager experience.
Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
Proven people management skills for 8 10 people team
Excellent English communication skills, both written and verbal, including business writing skills
Experience of performance data analysis of ITIL processes
Ability to work with all levels of client and internal resources.
Ability to organize, delegate, and leverage resources to accomplish objectives.
Supervisory skills and the ability to leverage support from other parts of the organization.
Organizational and time management
Privacy Statement:
The information you provide will be used in accordance with the terms of our and will be used specifically for the business/processing purpose of the event. You should be aware that we may share your details with our approved vendors for this event to be handled successfully.
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