ServiceNow Consultant (Risk & Compliance / SecOps)

Remote in REMOTE, TX, US • Posted 30+ days ago • Updated 5 hours ago

Contract W2

On-site

Fitment

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Job Details

Skills

SAP GRC
Management Consulting
Stakeholder Engagement
SAP BPC
Scripting
IT Asset Management
Decision-making
Software Design
IT Service Management
IT Operations
Requirements Elicitation
Process Modeling
Process Flow
RACI
Customer Relationship Management (CRM)
Service Management
Roadmaps
Accountability
Change Management
Training
Documentation
Collaboration
KPI
Dashboard
Reporting
Continuous Improvement
Process Consulting
Gap Analysis
User Stories
Communication
Facilitation
Regulatory Compliance
Incident Management
Portfolio Management
SPM
Analytics
Workflow
ServiceNow

Summary

ServiceNow Business Consultant - GRC / SecOps
Duration: 1 year with strong possibility of extension for a second year
Travel: up to 50% is possible but unlikely
100% remote
This is a business consulting role centered on process design, advisory, and stakeholder engagement within ServiceNow projects. The BPC ensures that people and processes are aligned with the platform's capabilities, enabling clients to realize the full value of their ServiceNow investment. This role is not responsible for development, scripting, or technical configuration of the platform.

Key Responsibilities

Expert Workshop Facilitation - Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements, define processes and guide clients through decision-making that align with best practices.
Advisory & Solution Design - Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs into process-driven solutions that leverage best practices.
Requirements & Gap Analysis - Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions.
Process Design & Governance: Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks to ensure accountability and compliance.
Customer-Centric Engagement - Act as a trusted advisor, building strong client relationships and ensuring collaboration throughout configuration and implementation activities.
Best Practice Implementation & Maturity: Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable, maintainable solutions aligned to ServiceNow best practices
Change Management & Adoption: Support communication, training, and process documentation to drive end-user adoption and ensure platform success.
Collaboration with Technical Teams: Partner closely with ServiceNow developers, architects, and administrators to validate requirements and ensure technical delivery aligns with business needs.
Value Realization: Help clients measure and demonstrate value from ServiceNow through KPIs, dashboards, reporting, and continuous improvement initiatives.
Continuous Learning - Maintain current knowledge of ServiceNow technologies and pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities. This role requires a commitment to ongoing education and ServiceNow Certifications.

Mandatory Qualifications

ServiceNow Process Consulting (5+ years): Proven expertise facilitating workshops, providing advisory services, and leading process-driven ServiceNow implementations.
Requirements & Gap Analysis (5+ years): Skilled in translating business needs into clear, actionable requirements and user stories that guide ServiceNow delivery.
Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear, simple manner to executives, stakeholders, and end users.
ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge.
Combination of other SN Certifications:
- Technical Consultant (Risk/SecOps with OT) - CSA, CAD, and CIS - R&C (Risk and Compliance) CIS - SIR (Security Incident Response), OR CIS - OT
- Technical Consultant (Portfolio Management) - CSA, CAD, and CIS in Service Portfolio Management (SPM)
- Technical Consultant (Platform Foundations) - CSA, CAD and CIS in Data Foundations
- Technical Consultant (Platform Analytics) - CSA, CIS-PA (Performance Analytics)
- Technical Consultant (Workflow Data Fabric) - closely aligned to CIS - Data Foundations or CIS - IntegrationHub

Preferred Qualifications

Experience with ServiceNow 'Now Create'

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: bravo
Position Id: 43982
Posted 30+ days ago

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ServiceNow Consultant (Risk & Compliance / SecOps)

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Job Details

Skills

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