Position : Helpdesk Support Analyst
Location : Suwanee,GA (Onsite)
Duration : 3 Months contract
Job Summary
MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 52th year in 2026, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.
We are seeking an on site Helpdesk Support Analyst for our MGT Client to provide Level 1 and limited Level 2 end user support for a corporate environment supporting approximately 400 users. This is a 12 week on site engagement based in Suwanee, working closely with the internal IT team to offload routine support activities.
Responsibilities
Serve as first point of contact for end user IT issues and service requests
Troubleshoot and resolve hardware and peripheral issues including laptops, desktops, printers, monitors, docks, keyboards, mice, and accessories
Provide Windows endpoint support and basic Microsoft 365 user assistance
Support iOS mobile devices
Log, update, resolve, and document tickets in Freshservice
Use Intune for endpoint and device related tasks as required
Escalate repeated hardware failures or issues with unclear root cause per defined procedures
Work collaboratively with internal IT staff and follow escalation paths
Maintain clear and accurate ticket documentation
In Scope Technologies
Windows OS
Microsoft 365
Printers and peripherals
iOS mobile devices
Freshservice
Microsoft Intune
Required Skills and Experience
2 to 4 years of hands on helpdesk or deskside support experience.
Strong Level 1 and basic Level 2 troubleshooting skills.
Experience supporting Windows and M365 environments.
Familiarity with ITSM tools, preferably Freshservice.
Basic experience with endpoint management tools such as Intune.
Strong customer service and communication skills.
Ability to work independently on site.
MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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