PC Tech Support

Job Overview

We are seeking a customer-focused, detail-oriented individual with strong organizational and communication skills. This role is centered on delivering high-quality internal support, collaborating with business partners, and assisting with day-to-day IT service requests.

Key Responsibilities

• Maintain high levels of customer service through effective communication and collaboration
• Respond to questions and requests from internal business partners via phone and email
• Access and review client and system data as part of internal support requests
• Assist with IT asset management, including organizing and reviewing hardware inventories
• Research warranty status and hardware-related inquiries
• Submit and track security requests, including access and login requests
• Support advisors by working with business units to resolve questions and operational needs
• Handle internal requests and documentation while maintaining confidentiality and accuracy

All work involves internal systems and information only.

Training

• Comprehensive in-house training on internal systems and business processes will be provided
• Training period is approximately one month

Work Environment & Volume

• Daily call volume typically ranges from 15-30 calls, with some days busier than others
• Call Center or Customer Service experience is a plus but not required
• Soft skills such as professionalism, patience, and adaptability are critical to success in this role

Technology & Tools

This role utilizes the following technologies and systems:

• ServiceNow
• Active Directory (password management)
• Multi-Factor Authentication (MFA)
• Virtual Desktop Interface (VDI)
• VPN solutions (including Zscaler and Pulse Secure)
• Azure
• Microsoft Office 365 (Outlook, SharePoint, Teams)
• Windows operating systems
• Hardware support for laptops and desktops
• Meeting room support and walk-up, face-to-face assistance (during assigned rotation)
• PureCloud (for call handling)

Required Qualifications (Must Haves)

• Relevant internship or professional experience in:
  • IT customer service
  • IT support or troubleshooting
  • Help desk or similar technical support role
• Strong organizational, time management, and decision-making skills
• Excellent written and verbal communication skills
• Ability to maintain accuracy and confidentiality
• Strong analytical and problem-solving skills
• Ability to work with individuals at all levels of the organization
• Adaptability and openness to change in a dynamic environment

Team & Collaboration

• Team size: approximately 40 employees
• Regular interaction with multiple departments across the organization

Skills

• PC Technician
• Desktop Support
• Help Desk Support
• Phone Support
• Microsoft Office / Office 365
• Active Directory
• Troubleshooting
• Windows and macOS experience

Top Skills

• PC Technician
• Desktop Support
• Help Desk Support
• Phone Support (Microsoft Office)

Additional Skills & Qualifications

• Strong customer service mindset
• Team-player attitude
• Patience and effective problem-solving skills
• Experience providing meeting room or walk-up, face-to-face technical support is a plus

Experience Level

• Entry Level

Job Type & Location
This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.