IT Support

Detailed Job Description
TEKsystems is searching for an experienced IT Support Specialist onsite in the Chicagoland area, this role will allow someone to grow with in the IT industry by gaining experience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be a part of is a growing company.
Position Responsibilities
Hardware/software and network troubleshooting for end-users
Basic knowledge in server computing, networking, phone setup/support, and business applications
Managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
Utilizes knowledge management tools to help resolve client issues.
Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.
Active Directory/Group Policy Support
Windows 10/11 support for end users
Provide end-to-end IT support relating to hardware and software applications
This person will computer systems, hardware, or software, and will work with other Information Technology areas to escalate and resolve problems, if necessary.
Document, develop and improve existing IT processes, and adhere to established standards and best practices.
Experience working with a ticketing tool
MDM
Position Requirements, 1-3+ years of the following:
Windows Operating Systems experience
Application Support Examples: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji
Ticketing system experience
Active Directory and account management
Office 365 Suite Support
Deployment/installation/ configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)
VPN/Access
Network/Hardware Support
Skills:
Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support, Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple
Experience Level: Intermediate Level
About TEKsystems:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law
Job Type & Location
This is a Contract position based out of Downers Grove, IL.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Downers Grove,IL.
Application Deadline
This position is anticipated to close on Feb 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.