Job Title : IVR Business Analyst
Location : Remote Job in (Mexico / Colombia)
Duration : 6 12 Months
Looking for resource who is having background on IVR and playing role as Business Analyst.
JOB DESCRIPTION
Description
Technical support and troubleshooting: The analyst diagnoses and resolves system issues, manages workflow, documents work requests, and implements solutions to enhance system functionality.
Communication and collaboration: Effective verbal and written communication is essential for liaising with business partners, fostering understanding, and creating a conducive environment for success.
Project and testing management: Responsibilities include participating in project teams, designing and executing test plans for complex requests, identifying defects, and supporting implementation and post-implementation reviews.
Responsibilities
Technical support and troubleshooting: The analyst diagnoses and resolves system issues, manages workflow, documents work requests, and implements solutions to enhance system functionality.
Communication and collaboration: Effective verbal and written communication is essential for liaising with business partners, fostering understanding, and creating a conducive environment for success.
Project and testing management: Responsibilities include participating in project teams, designing and executing test plans for complex requests, identifying defects, and supporting implementation and post-implementation reviews.
Qualifications
Technical support and troubleshooting: The analyst diagnoses and resolves system issues, manages workflow, documents work requests, and implements solutions to enhance system functionality.
Communication and collaboration: Effective verbal and written communication is essential for liaising with business partners, fostering understanding, and creating a conducive environment for success.
Project and testing management: Responsibilities include participating in project teams, designing and executing test plans for complex requests, identifying defects, and supporting implementation and post-implementation reviews.
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