Equipment Technician

Description
OVERVIEW:
Completes activities related to installations, configuration, operations of systems hardware and software and related to corporate technology equipment. Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.
PRIMARY RESPONSIBILITIES:
-Complete the disposition of all technology equipment to include Laptops, Desktops, Thin Clients, Workstations, Tablets, Apple iPhones, iPads, MiFi devices, Micr Readers, BIC Scanners, Journal Printers, Joggers and any peripheral equipment.
-Provide troubleshooting and resolution on routine to moderately complex issues using basic diagnostic tools.
-Maintain and track repair inventory log for all devices and equipment.
-Triage and process all Service Now orders and tickets to ensure business continuity for new equipment and break/fix replacement devices. May participate and provide feedback on Service Now enhancement opportunities to improve the customer experience.
-Participate in software testing as necessary.
-Supports the discovery, transport and evaluation of unused equipment throughout the Bank.
-Assists with initial assessment of quality and condition of equipment to estimate potential resale value.
-Perform refurbishment of salvageable items for profitable sale to maximize return or benefit to the Bank.
-Participates in the retail sale of equipment to employees and external parties.
-Complete order processing, shipping and inventory tracking for customer orders.
-Serves as a direct point of contact to clients and customers in the sale of refurbished technology equipment.
-Maintain a strong aptitude and working knowledge of bank applications, systems development environments.
-Maintain a detailed understanding of vendor technologies and services used by the Bank.
-Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
-Identify risk-related issues needing escalation to management.
-Promote an environment that supports diversity and reflects the bank's brand.
-Complete other related duties as assigned.
Skills
Hardware support, Troubleshooting, Support, Windows operating systems
Additional Skills & Qualifications
EDUCATION AND EXPERIENCE REQUIRED:
Minimum of 3 years higher education and/or work experience.
Ability to learn quickly in a rapid pace environment.
Able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with integrators, developers and testers in the fast-paced environment.
Ability to work independently and collaboratively with others in team environment.
Ability to complete tasks with minimal supervision.
Process-oriented.
PHYSICAL REQUIREMENTS:
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Cheektowaga, NY.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cheektowaga,NY.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.