Solumina or MES L2 Support Specialist - ARK Infotech Spectrum - Houston, TX, US | Dice.com

ARK Infotech Spectrum

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Solumina or MES L2 Support Specialist

Houston, TX, US • Posted 4 hours ago • Updated 1 hour ago

Full Time

On-site

Depends on Experience

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Job Details

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Solumina or MES

Summary

Role: Solumina or MES L2 Support Specialist

Location: Houston, TX, 77086

Role Summary:
The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement.

Key Responsibilities:

Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards.
SQL/Data Management: Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems.
System Adoption & Operations Support: Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations.
Version & Release Management: Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption.
Incident & Problem Resolution: Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary.
Performance Monitoring: Track system health, identify bottlenecks, and implement corrective actions.
Documentation & Knowledge Base: Maintain detailed documentation for configurations, processes, and troubleshooting guides.
Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.

Role Pre-Requisites:

Bachelor s degree in Computer Science, Information Systems, or related field.
5 7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred).
Strong knowledge of SQL, data analysis, and system integrations.
Familiarity with version control, release management, and configuration tools.
Excellent troubleshooting and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Strong communication and documentation skills.

Preferred Experience:

Exposure to Solumina or similar MES platforms.
Understanding of ITIL processes for incident, problem, and change management.
Experience with scripting or automation for system maintenance.
Knowledge of manufacturing or aerospace industry processes is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90970970
Position Id: 8829803
Posted 4 hours ago

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Solumina or MES L2 Support Specialist

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