Technical Support Analyst
This is an exciting opportunity for a skilled Technical Support Analyst / Help Desk Analyst to join a dynamic organization where you can make a meaningful impact.
RESPONSIBILITIES:
- Approximately 85% of support is in-person, and 15% is provided by phone, email, and chat
- Triage Level II and Level III Incident and Service Request tickets
- Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
- Resolve Level l Incident and Service Request tickets
- Validate with internal customers that the Incident or Service Request has been resolved, and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database, and governance personnel
- Obtain a strong knowledge of IT Security Policies, Processes, and Procedures
- Adhere to and execute IT Security Policies, Processes, and Procedures
- Write and update knowledge-base articles
- Actively contribute to IT's Continual Service Improvement efforts
- Ability to complete multiple simultaneous projects and support tasks promptly
- Perform other duties or special projects as assigned
This is a contract position that will end on September 30th, 2026. You will mainly support our locations in Lakewood & Aurora. However, you will be a backup for our other locations as needed. You must be able to work flexible hours as needed, be available on call, and occasionally work weekends. This is an excellent opportunity to make a meaningful impact and advance your career to the next level.
Visionaire Partners offers a comprehensive benefits package to all full-time W-2 contractors, their spouses/domestic partners, and dependents. Options include a 401 (k) with up to a 4% match, medical, dental, vision, life insurance, short-term and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
- 6+ years of technical support experience
- Windows support
- MS Office support
- Active Directory
- Network support and troubleshooting
- Able to image/configure an out-of-the-box PC
- Able to re-image PCs and install approved apps and systems access
- Strong working knowledge of email spam filtering tools
- Able to validate that a PC is fully encrypted
- Software and hardware support
- Strong desk-side support experience
- Excellent customer service and communication skills
- Strong documentation skills
- Ability to work flexible hours as needed and be on call or work some weekends
- Must have a valid driver's license and a clean driving record
- Must own a reliable vehicle
- Must be able to transport IT equipment between offices
- You must be able to use your personal cell phone for work calls and texts
- Ability to pass a complete background check and drug test (excluding marijuana)
PREFERRED SKILLS:
Must be authorized to work in the U.S./Sponsorships are not available.
Never miss an opportunity! Create an alert based on the job you applied for.
