Technical Support Analyst

Technical Support Analyst (Contract through 9/30/2026)
Locations: Lakewood & Aurora, CO (with occasional support for other sites)

We re hiring a Technical Support Analyst to deliver high-touch, in-person support, helping users stay productive and confident with their technology.

What You ll Do

• Provide 85% desk-side / 15% remote support (phone/email/chat)

• Triage and resolve Level II/III incidents & service requests

• Handle some Level I support as needed

• Troubleshoot hardware, software, Windows, network, and user access issues

• Confirm resolution with end users and update the ITSM ticketing system

• Partner with infrastructure, security, apps, database, and governance teams

• Follow and support IT security policies and procedures

• Create and update knowledge base articles

• Contribute to continual service improvement initiatives

• Support multiple tasks/projects in a fast-moving environment

• Be available for flex hours, on-call rotations, and occasional weekends

What You Bring

• 6+ years of technical support experience

• Strong Windows & MS Office support

• Active Directory experience

• Network troubleshooting skills

• Experience in imaging/configuring new PCs + re-imaging devices and installing approved apps/access

• Familiarity with email spam filtering tools

• Ability to validate full disk encryption

• Strong desk-side support and customer service skills

• Excellent communication + documentation habits

Requirements

• Valid driver s license + clean driving record

• Reliable vehicle + ability to transport IT equipment between offices

• Use your personal cell phone for work calls/texts

• Ability to pass background check + drug test (excluding marijuana)

Benefits (W-2 Contractors)

Visionaire Partners offers benefits that include a 401(k) plan with up to a 4% match, medical/dental/vision coverage, life insurance, disability coverage, FSA options, and more.