Systems Reliability Engineer || Contract role || Remote

Title: Systems Reliability Engineer
Location: Remote
Contract role
Pay Range: $55-$69 per hour depending on experience

Key Responsibilities:

• Contribute to the SRE strategy and establish best practices for release management, automation, and system reliability.
• Mentor and guide SRE, Engineering, and Product teams in adopting core SRE principles such as service ownership, reducing toil, and continuous improvement.
• Lead initiatives across SLIs/SLOs, observability, incident management, and postmortem practices, ensuring insights and learnings are captured and acted upon.
• Champion SRE practices by implementing repeatable templates for logging, monitoring, and alerting frameworks.
• Drive observability and monitoring excellence using tools such as Grafana, AppDynamics (AppD), and Sumo Logic, ensuring proactive detection and resolution of issues.
• Partner with engineering to design reliable, fault-tolerant systems and reduce operational toil through automation.
• Implement and leverage the Ansible Automation Platform to help teams automate infrastructure provisioning, configuration management, and event-driven workflows.
• Enable teams to automate operational events and infrastructure changes, reducing manual intervention and improving system resilience.
• Exercise sound judgment to ensure operational compliance with security, privacy, audit, disaster recovery, and other company requirements.

Job-Specific Skills, Experience & Education:

Required

• Minimum of 5 years of experience in Site Reliability Engineering, IT operations, or related fields.
• Bachelor's degree in computer science, engineering, or equivalent experience (2 additional years in lieu of degree).
• Technical expertise in system reliability, scalability, application design, and performance.
• Hands-on experience with observability and monitoring tools such as Grafana, AppDynamics, and Sumo Logic.
• Experience with automation platforms, particularly Ansible, for infrastructure and event-driven automation.
• Proven ability to mentor and guide engineers in adopting SRE practices and principles.
• Excellent communication and collaboration skills across diverse teams and vendors.
• Strong judgment and problem-solving capabilities.
• Experience working in multi-cloud environments.
• Strong interpersonal, organizational, communication, and customer service skills.
• Must be authorized to work in the U.S.

Preferred

• Experience applying ITIL, SRE and IT process best practices.
• Experience in tracking major incidents, rollbacks, and hotfixes; leading root cause analysis (RCA) processes; and ensuring resolution and completion of action items.
• Experience with technical engineering in IT operations.