Business Analyst II

job summary:

IT Business Analyst II - Enterprise Applications

We are seeking a detail oriented IT Business Analyst II to provide first line support for enterprise business applications. This full-time, onsite role in Houston, TX involves triaging support requests, documenting issues, and collaborating with development teams to resolve bugs and enhancements. Ideal candidates have 3 years of application support experience, strong communication skills, and the ability to work effectively with remote teams. No travel is required.

location: Houston, Texas

job type: Contract

salary: $41 - 46 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Job Responsibilities

• Serve as the initial point of contact for support requests via phone, email, or ticketing system
• Log, categorize, and prioritize all incoming requests accurately
• Perform initial triage to determine issue type and severity (bug, enhancement, or inquiry)
• Escalate complex issues to Level 2/Level 3 development teams with all necessary details
• Communicate status updates to customers professionally and promptly
• Collaborate with offshore development teams to ensure timely issue resolution
• Maintain detailed documentation of support activities and resolutions
• Identify recurring issues and recommend process improvements or knowledge base updates
• Ensure compliance with established SLAs and support procedures

qualifications:

Qualifications

Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred

3 years of experience in application support or help desk environment

Strong verbal and written communication skills with a professional demeanor

Technical aptitude and ability to learn application functionality quickly

Proficiency in using ticketing systems and support tools

Excellent attention to detail and organizational skills

Ability to work independently and collaborate effectively with remote teams

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.