Senior Desktop Engineer SCCM - SAIC - QUANTICO, VA, US | Dice.com

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Senior Desktop Engineer SCCM

QUANTICO, VA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

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SAIC

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Job Details

Skills

SEC
Counterintelligence
Adobe AIR
Information Systems
Adaptability
IT Infrastructure
Customer Support
DoD
Policies and Procedures
Virtual Desktop
VDI
Disk Imaging
Computer Hardware
Issue Tracking
Laptop
Tablet
Computer Networking
Logistics
Scheduling
Provisioning
Testing
Distribution
Storage
Knowledge Management
Computer Engineering
Documentation
Network
Inventory
Training
Knowledge Base
Business Analytics
Business Analysis
Remote Support
Microsoft SCCM
Configuration Management
Security+
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2511887

Location: QUANTICO, VA, US

Date Posted: 2025-11-28

Category: Software

Subcategory: SW Engineer

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: TS/SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.)

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

Provides desktop engineering efforts to deploy, maintain, and troubleshoot data input/output devices across the DCSA networks, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
Creates and builds images; updates, maintains and secures enterprise endpoints; and develops non-standard workstation images for standalone machines.
Performs quarterly update and delivery of enterprise desktop image to Virtual Desktop Infrastructure (VDI).
Troubleshoots and makes recommendations for remediation of security and functionality issues in the desktop image.
Identifies, logs and tracks user issues, software conflicts and hardware device conflicts through IT incident ticketing system, providing resolution and/or escalating for assistance.
Receives Tier II tickets that are escalated to the DE team and resolves desktop incidents and issues.
Walks customers through installing applications and computer peripherals, upgrading software, and troubleshooting basic IT issues.
Ensures on-time delivery and execution of all aspects of desktop engineering technical assistance and support.
Ensures timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
Works with various DCSA teams, such as Data Center Operations (DCO) and Computer Network Defense, to support day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
Analyzes deployment failures and takes corrective actions, while identifying and recommending solutions to problematic trends and patterns.
Recommends and implements technology, knowledge management, and processes that improve the effectiveness of desktop engineering.
Supports documentation of desktop/system network configurations and software inventory, as well as DE/Automation trends and resolutions.
Provides support for training for new technology deployment
Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents, as applicable.

Qualifications

Required Qualifications

It is required that the Senior Desktop Engineer have the following qualifications:

BA/BS.
Nine (9) or more years of experience in Desktop Support and Data Center Operations or relevant years of experience in lieu of degree.
Experience with SCCM or (MS Endpoint Configuration Manager).
IAT-II certification (i.e. Security +).
and Active Top Secret clearance with SCI eligibility.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2511887
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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