Technical Product Manager (TPM)

Role: Technical Product Manager (TPM)

Duration: 12 Months

Location: Hopkin, MN

Employment Type: W2

Overview

The Campaign Generation Tool (CGT) is a missioncritical platform used by CBBO to manage daily outreach campaigns across phone, email, and SMS for mortgage and consumer lending. It enforces regulatory and investor guidelines, provides enrichment data to segment accounts, and orchestrates waterfallbased treatment plans from configuration through execution.

Today, the business uses several Access databases to fill functionality gaps in Mortgage (notably email/SMS) and to create Lease campaigns endtoend. As part of CGT 3.0, we are consolidating those capabilities into CGT, expanding digital channels, and migrating components from .NET + Angular to Java Spring Boot + React to improve scalability, speed, and configurability.

The CGT Technical Product Manager (TPM) is the only onshore role embedded with the product team. This person partners closely with the Product SME to translate business needs into technical requirements, coordinate offshore development/QA, and validate outcomes—especially as Lease is added to the platform.

Key Responsibilities

• System analysis & decomposition
  • Deepdive CGT 2.0 and associated legacy assets (Access DBs, .NET services, SQL processes) to document current behavior, data dependencies, and campaign execution paths.
  • Identify functional gaps and required data elements to enable configuration for Mortgage, Consumer, and Lease.
• Product definition & prioritization
  • Translate business goals into clear, testable requirements and acceptance criteria for UI (React), API (Spring Boot), and data layers.
  • Partner with the Product SME to sequence work and manage scope across migrations and net-new features.
• Data validation & SQL analysis
  • Write simple SQL queries to validate segmentation results, investigate anomalies, and confirm regulatory treatments are applied as expected.
  • Review outputs from existing stored procedures and ETL jobs to verify correct execution of business rules.
• Cross-functional leadership
  • Serve as the onshore point of contact for offshore frontend, backend, ETL, and QA teams; drive clarity, unblock issues, and ensure endtoend cohesion.
  • Maintain alignment across Angular→React and .NET→Java migrations while preserving current business outcomes.
• Quality & delivery
  • Support QA in defining test scenarios, data sets, and validation checkpoints for campaign configuration and execution.
  • Provide crisp documentation of configuration logic, data mapping, and workflow design.

Must-Have Skills

• Background in mortgage, consumer loan, or lease servicing, ideally in outreach/collections, delinquency cure, loss-mitigation, or similar domains requiring regulatory treatments.
• Strong grasp of coding principles and system design; able to lead developers and converse fluently on trade-offs.
• SQL proficiency for validation (joins, filters, aggregations) and comfort investigating data issues.
• Familiarity with:
  • API-driven architectures (e.g., .NET or Java Spring Boot)
  • Modern UI workflows (Angular, React)
  • ETL concepts and data pipelines (SSIS, Informatica)

Nice-to-Have Skills

• Experience with dialer/outreach systems or rules engines for segmentation/treatments.
• Exposure to stored procedure workflows (reading/triaging, not authoring).
• Hands-on collaboration with distributed (offshore) teams.

Soft Skills

• Excellent communicator who can represent technical details to business stakeholders.
• Highly autonomous; comfortable operating as the sole on-shore delivery partner.
• Structured problem solver with a strong sense of ownership and urgency.

Why This Role Matters

Your work ensures CGT 3.0 becomes the single, compliant, and configurable engine for multi-product outreach—eliminating ad-hoc Access solutions, scaling digital channels, and improving operational efficiency across Mortgage, Consumer, and Lease.